{"id":10558,"date":"2025-08-15T15:54:28","date_gmt":"2025-08-15T13:54:28","guid":{"rendered":"https:\/\/www.targito.com\/?p=10558"},"modified":"2026-01-09T08:43:22","modified_gmt":"2026-01-09T07:43:22","slug":"opusteny-kosik-vyznamny-prvek-personalizovane-komunikace","status":"publish","type":"post","link":"https:\/\/www.targito.com\/en\/opusteny-kosik-vyznamny-prvek-personalizovane-komunikace\/","title":{"rendered":"Abandoned cart - an important element of personalized communication"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"wd-68c81896873b8\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81896873b8 text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757943961035\">\n\t\t\t<p>Pravdou je, &#x17E;e pokud jste provozovatelem e-shopu, pak ztr&#xE1;c&#xED;te v&#xFD;znamnou &#x10D;&#xE1;st prodej&#x16F; prost&#x159;ednictv&#xED;m opu&#x161;t&#x11B;n&#xE9;ho ko&#x161;&#xED;ku. V&#xA0;tomto &#x10D;l&#xE1;nku se zam&#x11B;&#x159;&#xED;me na n&#x11B;kter&#xE9; p&#x159;&#xED;&#x10D;iny a statistiky a d&#xE1;me v&#xE1;m n&#x11B;kolik tip&#x16F;, jak toto riziko omezit.<\/p>\n<p>Existuj&#xED; stovky studi&#xED; v&#x11B;novan&#xFD;ch fenom&#xE9;nu opu&#x161;t&#x11B;n&#xE9;ho ko&#x161;&#xED;ku. N&#x11B;kter&#xE9; uv&#xE1;d&#x11B;j&#xED;, &#x17E;e m&#xED;ra opu&#x161;t&#x11B;n&#xED; ko&#x161;&#xED;ku dosahuje a&#x17E; 80 %, jin&#xE9; naopak mluv&#xED; o 55 %. Je pravdou, &#x17E;e statistiky jsou v&#x17E;dy zav&#xE1;d&#x11B;j&#xED;c&#xED; a je t&#x159;eba se na situaci pod&#xED;vat z&#xA0;r&#x16F;zn&#xFD;ch &#xFA;hl&#x16F; pohledu. M&#xED;ra opu&#x161;t&#x11B;n&#xED; ko&#x161;&#xED;ku se li&#x161;&#xED; podle toho, v&#xA0;jak&#xE9;m odv&#x11B;tv&#xED; v&#xE1;&#x161; e-shop operuje, i nap&#x159;. podle toho, z&#xA0;jak&#xE9;ho za&#x159;&#xED;zen&#xED; k&#xA0;v&#xE1;m z&#xE1;kazn&#xED;ci p&#x159;istupuj&#xED;.<\/p>\n<p>Jin&#xFD;mi slovy, a&#x17E; &#xBE; nakupuj&#xED;c&#xED;ch se rozhodne opustit str&#xE1;nky va&#x161;eho obchodu, ani&#x17E; by dokon&#x10D;ili n&#xE1;kup.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div id=\"wd-68c81977a2c8f\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68c81977a2c8f wd-title-color-default wd-title-style-default text-left vc_custom_1757944189403 wd-width-enabled wd-underline-colored\" style=\"--wd-max-width: 70%;\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-l\">Pro&#x10D; z&#xE1;kazn&#xED;ci opou&#x161;t&#x11B;j&#xED; ko&#x161;&#xED;ky ve va&#x161;ich e-shopech?<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-68c818d8414d1\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c818d8414d1 text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944026387\">\n\t\t\t<p>Asi spr&#xE1;vn&#x11B; odhadujete, &#x17E;e nej&#x10D;ast&#x11B;j&#x161;&#xED;m p&#x159;&#xED;padem opu&#x161;t&#x11B;n&#xED; ko&#x161;&#xED;ku a&#xA0;nedokon&#x10D;en&#xED; n&#xE1;kupu b&#xFD;v&#xE1;&#xA0;<strong>fin&#xE1;ln&#xED; cena zbo&#x17E;&#xED; nebo slu&#x17E;eb<\/strong>. &#x10C;asto se&#xA0;st&#xE1;v&#xE1;, &#x17E;e z&#xE1;kazn&#xED;k pouze zji&#x161;&#x165;uje, kolik vlastn&#x11B; bude cel&#xFD; n&#xE1;kup st&#xE1;t v&#x10D;etn&#x11B;&#xA0;&#x201E;skryt&#xFD;ch poplatk&#x16F;&#x201C;, jako je nap&#x159;&#xED;klad doprava.<\/p>\n<p>Dal&#x161;&#xED;m &#x10D;ast&#xFD;m p&#x159;&#xED;padem b&#xFD;v&#xE1; tak&#xE9;&#xA0;<strong>nutnost registrace<\/strong>&#xA0;p&#x159;ed&#xA0;dokon&#x10D;en&#xED;m n&#xE1;kupu &#x10D;i&#xA0;<strong>omezen&#xE1; mo&#x17E;nost platby<\/strong>. Dle&#xA0;pr&#x16F;zkumu spole&#x10D;nosti VWO, kter&#xE1; nab&#xED;z&#xED; detailn&#xED; monitoring str&#xE1;nek, v&#xED;me, &#x17E;e skryt&#xE9; poplatky a&#xA0;nutnost registrace tvo&#x159;&#xED; opravdu&#xA0;<strong>polovinu p&#x159;&#xED;pad&#x16F;<\/strong>&#xA0;opu&#x161;t&#x11B;n&#xE9;ho ko&#x161;&#xED;ku. Pr&#x16F;zkumu se&#xA0;z&#xFA;&#x10D;astnilo v&#xED;ce ne&#x17E; 1000 e-shop&#x16F; po&#xA0;cel&#xE9;m sv&#x11B;t&#x11B;.<\/p>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1757924939735 vc_row-has-fill wd-rs-68c7ce49574a8\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"wd-68c81a893f35e\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81a893f35e text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944459562\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"label\"><strong>Tip Targito<\/strong><\/p>\n<p><em>Uv&#xE1;d&#x11B;jte kone&#x10D;n&#xE9; ceny u&#xA0;produkt&#x16F;, m&#x11B;jte ceny dopravy a zp&#x16F;soby doru&#x10D;en&#xED; lehce k&#xA0;dohled&#xE1;n&#xED; bez nutnosti proch&#xE1;zet ko&#x161;&#xED;kem, redukujte po&#x10D;et krok&#x16F; v&#xA0;n&#xE1;kupn&#xED;m procesu a&#xA0;zru&#x161;te nutnost registrace &#x2013; umo&#x17E;n&#x11B;te i n&#xE1;kup bez registrace. Zajist&#x11B;te, aby v&#xE1;&#x161; e-shop byl responzivn&#xED; a t&#xED;m p&#xE1;dem i u&#x17E;ivatelsky p&#x159;&#xED;jemn&#xFD; na mobiln&#xED;ch za&#x159;&#xED;zen&#xED;ch, z&#xA0;nich&#x17E; k&#xA0;v&#xE1;m dle statistik poprv&#xE9; zav&#xED;t&#xE1; v&#xED;ce z&#xE1;kazn&#xED;k&#x16F;, ne&#x17E; z&#xA0;t&#x11B;ch pevn&#xFD;ch.<\/em><\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"wd-68c818ee6d226\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c818ee6d226 text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944048604\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"label\">Stranou nez&#x16F;st&#xE1;v&#xE1; ani to,&#xA0;<strong>z&#xA0;jak&#xE9;ho za&#x159;&#xED;zen&#xED;<\/strong>&#xA0;se k&#xA0;v&#xE1;m z&#xE1;kazn&#xED;k p&#x159;ihl&#xE1;sil. Statistiky ukazuj&#xED;, &#x17E;e nejv&#x11B;t&#x161;&#xED; m&#xED;ru opu&#x161;t&#x11B;n&#xED; ko&#x161;&#xED;ku zaznamen&#xE1;v&#xE1; p&#x159;&#xED;stup z&#xA0;mobiln&#xED;ch telefon&#x16F; &#x2013; p&#x159;es 85 %, za n&#xED;m&#x17E; n&#xE1;sleduje p&#x159;&#xED;stup z&#xA0;tabletu &#x2013; p&#x159;es 80 %. Relevantn&#xED; zdroje uv&#xE1;d&#x11B;j&#xED;, &#x17E;e d&#x16F;vodem je st&#xE1;le nedostate&#x10D;n&#xE1; optimalizace e-shop&#x16F; pro mobiln&#xED; za&#x159;&#xED;zen&#xED;. Maj&#xED; zdlouhav&#xE9; na&#x10D;&#xED;t&#xE1;n&#xED; a mnoh&#xE9; dosud&#xA0;<strong>nejsou v&#x16F;bec responzivn&#xED;<\/strong>&#xA0;a nut&#xED; sv&#xE9; n&#xE1;v&#x161;t&#x11B;vn&#xED;ky zoomovat, aby se v&#x16F;bec mohli pohybovat mezi jednotliv&#xFD;mi sekcemi. Nav&#xED;c i pop-up okna, kter&#xE9; jsou na velk&#xFD;ch monitorech bezprobl&#xE9;mov&#xE1;, na displej&#xED;ch mobil&#x16F; a&#x17E; tak bezprobl&#xE9;mov&#xE1; nejsou.<\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\n\t\t<div id=\"wd-68c8195f2cc92\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68c8195f2cc92 wd-title-color-default wd-title-style-default text-left vc_custom_1757944179702 wd-width-enabled wd-underline-colored\" style=\"--wd-max-width: 70%;\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-l\">Kde z&#xE1;kazn&#xED;ci nakupuj&#xED; zbo&#x17E;&#xED;, kter&#xE9; u v&#xE1;s zanechali?<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-68c819d150855\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c819d150855 text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944276174\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>P&#x159;ibli&#x17E;n&#x11B; &#x10D;tvrtina z&#xE1;kazn&#xED;k&#x16F; jde za&#xA0;<strong>lep&#x161;&#xED; cenou<\/strong>&#xA0;&#x2013; to je celkem logick&#xFD; z&#xE1;v&#x11B;r. Dal&#x161;&#xED;m &#x10D;ast&#xFD;m jevem je&#xA0;<strong>n&#xE1;sledn&#xE9; zakoupen&#xED; zbo&#x17E;&#xED; v&#xA0;kamenn&#xE9;m obchod&#x11B;<\/strong>&#xA0;&#x10D;i na&#xA0;str&#xE1;nce, kter&#xE9; z&#xE1;kazn&#xED;k v&#xED;ce d&#x16F;v&#x11B;&#x159;uje.<\/p>\n<p>Pokud se&#x10D;teme v&#x161;echny mo&#x17E;nosti, kter&#xE9; kon&#x10D;&#xED; n&#xE1;kupem&#xA0;<strong>v&#xA0;jin&#xE9;m e-shopu<\/strong>, tak se&#xA0;dostaneme na&#xA0;skoro&#xA0;<strong>50 %<\/strong>&#xA0;p&#x159;&#xED;pad&#x16F;. V&#xFD;znamnou roli v&#xA0;tom dle v&#xFD;zkum&#x16F; hraje i obrovsk&#xE9; mno&#x17E;stv&#xED; konkuren&#x10D;n&#xED;ch nab&#xED;dek.<\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1757924939735 vc_row-has-fill wd-rs-68c7ce49574a8\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"wd-68c81a7a752bb\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81a7a752bb text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944446267\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"label\"><strong>Tip Targito<\/strong><\/p>\n<p><em>Um&#xED;st&#x11B;te si na&#xA0;e-shop na&#xA0;viditeln&#xE9; m&#xED;sto&#xA0;bannery, nap&#x159;&#xED;klad od&#xA0;Heureka.cz, s&#xA0;po&#x10D;tem recenz&#xED; a&#xA0;celkov&#xFD;m hodnocen&#xED;m &#x10D;i jin&#xE1; ozn&#xE1;men&#xED;, kter&#xE9; podpo&#x159;&#xED; d&#x16F;v&#x11B;ryhodnost va&#x161;eho obchodu. Dbejte na to, aby byly snadno dohledateln&#xE9; skute&#x10D;n&#xE9; kontakty na provozovatele e-shopu a abyste v&#x10D;as reagovali na komunikaci ze strany z&#xE1;kazn&#xED;k&#x16F; &#x2013; a&#x165; telefonickou nebo elektronickou. Dobr&#xE9; je tak&#xE9; vyu&#x17E;&#xED;vat feed ze&#xA0;soci&#xE1;ln&#xED;ch s&#xED;t&#xED;, aby n&#xE1;v&#x161;t&#x11B;vn&#xED;ci v&#x11B;d&#x11B;li, &#x17E;e je e-shop &#x201E;&#x17E;iv&#xFD;&#x201C;.<\/em><\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-68c81a0376666\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68c81a0376666 wd-title-color-default wd-title-style-default text-left vc_custom_1757944326673 wd-width-enabled wd-underline-colored\" style=\"--wd-max-width: 70%;\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-l\">Opravdu cht&#x11B;j&#xED; n&#xE1;v&#x161;t&#x11B;vn&#xED;ci va&#x161;eho e-shopu nakoupit?<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-68c81a0ae2c1f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81a0ae2c1f text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944333060\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>St&#xE1;le &#x10D;ast&#x11B;ji se&#xA0;setk&#xE1;v&#xE1;me se&#xA0;situac&#xED;, kdy n&#xE1;v&#x161;t&#x11B;vn&#xED;k&#xA0;<strong>&#xFA;mysln&#x11B; opust&#xED; ko&#x161;&#xED;k a&#xA0;&#x10D;ek&#xE1; na&#xA0;slevu<\/strong>, kterou mu po&#x161;lete v&#xA0;r&#xE1;mci kampan&#x11B; opu&#x161;t&#x11B;n&#xE9;ho ko&#x161;&#xED;ku. Trendem, kter&#xFD; u&#x17E; pozorujeme i&#xA0;u n&#xE1;s v&#xA0;&#x10C;R, je p&#x159;id&#xE1;n&#xED; zbo&#x17E;&#xED; do&#xA0;ko&#x161;&#xED;ku a&#xA0;n&#xE1;sledn&#xFD; n&#xE1;vrat za&#xA0;n&#x11B;kolik dn&#xED;. N&#xE1;v&#x161;t&#x11B;vn&#xED;ci si tak&#xA0;<strong>simuluj&#xED; &#x201E;wish list&#x201C;<\/strong>, kter&#xFD; v&#xA0;&#x10C;R v&#xA0;sou&#x10D;asn&#xE9; dob&#x11B; vyu&#x17E;&#xED;v&#xE1; pouze n&#x11B;kolik des&#xED;tek e-shop&#x16F;.<\/p>\n<p>Pro&#x10D; tedy n&#xE1;v&#x161;t&#x11B;vn&#xED;ci va&#x161;ich e-shop&#x16F; p&#x159;id&#xE1;vaj&#xED; zbo&#x17E;&#xED; do&#xA0;ko&#x161;&#xED;ku? Co je vede k&#xA0;p&#x159;id&#xE1;n&#xED; produktu a&#xA0;n&#xE1;sledn&#xE9;mu nedokon&#x10D;en&#xED; n&#xE1;kupu?<\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1757924939735 vc_row-has-fill wd-rs-68c7ce49574a8\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"wd-68c81a816962b\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81a816962b text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944451760\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"label\"><strong>Tip Targito<\/strong><\/p>\n<p><em>Um&#xED;st&#x11B;te si na&#xA0;e-shop na&#xA0;viditeln&#xE9; m&#xED;sto&#xA0;bannery, nap&#x159;&#xED;klad od&#xA0;Heureka.cz, s&#xA0;po&#x10D;tem recenz&#xED; a&#xA0;celkov&#xFD;m hodnocen&#xED;m &#x10D;i jin&#xE1; ozn&#xE1;men&#xED;, kter&#xE9; podpo&#x159;&#xED; d&#x16F;v&#x11B;ryhodnost va&#x161;eho obchodu. Dbejte na to, aby byly snadno dohledateln&#xE9; skute&#x10D;n&#xE9; kontakty na provozovatele e-shopu a abyste v&#x10D;as reagovali na komunikaci ze strany z&#xE1;kazn&#xED;k&#x16F; &#x2013; a&#x165; telefonickou nebo elektronickou. Dobr&#xE9; je tak&#xE9; vyu&#x17E;&#xED;vat feed ze&#xA0;soci&#xE1;ln&#xED;ch s&#xED;t&#xED;, aby n&#xE1;v&#x161;t&#x11B;vn&#xED;ci v&#x11B;d&#x11B;li, &#x17E;e je e-shop &#x201E;&#x17E;iv&#xFD;&#x201C;.<\/em><\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t<div id=\"wd-68c81a3c740cd\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68c81a3c740cd wd-title-color-default wd-title-style-default text-left vc_custom_1757944383343 wd-width-enabled wd-underline-colored\" style=\"--wd-max-width: 70%;\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-l\">Co motivuje n&#xE1;v&#x161;t&#x11B;vn&#xED;ky e-shopu zakoupit produkty a&#x17E; z opu&#x161;t&#x11B;n&#xE9;ho ko&#x161;&#xED;ku?<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-68c81a43de514\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81a43de514 text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944390122\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Asi nikoho nep&#x159;ekvap&#xED;, &#x17E;e v&#xED;ce ne&#x17E; polovinu n&#xE1;v&#x161;t&#x11B;vn&#xED;k&#x16F; e-shop&#x16F; motivuje sleva v&#xA0;e-mailu &#x10D;i remarketingu. Sleva byla, je a&#xA0;bude v&#x17E;dy nejv&#x11B;t&#x161;&#xED;m l&#xE1;kadlem pro&#xA0;konverzi, ale jsou i&#xA0;e-shopy, kter&#xE9; maj&#xED; jen velmi n&#xED;zkou mar&#x17E;i &#x10D;i napjat&#x11B;j&#x161;&#xED; finan&#x10D;n&#xED; situaci, a&#xA0;nemohou si dovolit poskytovat slevy jen tak.<\/p>\n<p>I pro&#xA0;ty ale existuje &#x159;e&#x161;en&#xED;. Celkem velk&#xE1; &#x10D;&#xE1;st,&#xA0;<strong>cca 10 %<\/strong>&#xA0;n&#xE1;v&#x161;t&#x11B;vn&#xED;k&#x16F; e-shop&#x16F; tvrd&#xED;, &#x17E;e je pro&#xA0;n&#x11B; velkou motivac&#xED; k&#xA0;n&#xE1;kupu tak&#xE9; nap&#x159;&#xED;klad posledn&#xED; kus na&#xA0;sklad&#x11B; &#x10D;i popularita produktu. Celosv&#x11B;tov&#xFD; pr&#x16F;m&#x11B;r tento trend potvrzuje.<\/p>\n<p>Drtiv&#xE1; v&#x11B;t&#x161;ina z&#xE1;kazn&#xED;k&#x16F; ov&#x161;em st&#xE1;le &#x10D;ek&#xE1; na&#xA0;slevu, kter&#xE1; se&#xA0;s&#xA0;nejv&#x11B;t&#x161;&#xED; pravd&#x11B;podobnost&#xED; je&#x161;t&#x11B; n&#x11B;jakou dobu udr&#x17E;&#xED; na&#xA0;&#x161;pici &#x201E;top trend&#x16F;&#x201C;.<\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\n\t\t<div id=\"wd-68c81a5567639\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-68c81a5567639 wd-title-color-default wd-title-style-default text-left vc_custom_1757944410694 wd-width-enabled wd-underline-colored\" style=\"--wd-max-width: 70%;\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-l\">Z&#xE1;v&#x11B;r<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-68c81a64b8711\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-68c81a64b8711 text-left wd-font-weight-400 wd-fontsize-custom vc_custom_1757944422794\">\n\t\t\t<div class=\"wp-block-group\">\n<div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><a class=\"glossaryLink\"  href=\"https:\/\/www.targito.com\/en\/slovnik\/opusteny-kosik\/\"  target=\"_blank\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>Opu&scaron;t&#283;n&yacute; ko&scaron;&iacute;k<\/a> je fenom&eacute;n, kter&yacute; se&nbsp;st&aacute;le vyv&iacute;j&iacute;. Pokud m&aacute;te vysok&eacute; procento ko&scaron;&iacute;k&#367; zanechan&yacute;ch bez&nbsp;kone&#269;n&eacute; konverze, prov&#283;&#345;te cel&yacute; n&aacute;kupn&iacute; proces va&scaron;eho e-shopu, prov&#283;&#345;te jeho slo&#382;itost, koukn&#283;te se na funkce v&nbsp;samotn&eacute;m ko&scaron;&iacute;ku (zda v&#367;bec n&#283;jak&eacute; m&aacute;), a je-li to mo&#382;n&eacute;, implementujte v&iacute;ce v&#283;rohodn&yacute;ch zn&aacute;mek.<\/p>\n<p>Zapojte do sv&#xE9; komunikace automatizovan&#xFD; e-mailing spou&#x161;t&#x11B;n&#xFD; pr&#xE1;v&#x11B; na z&#xE1;klad&#x11B; opu&#x161;t&#x11B;n&#xED; ko&#x161;&#xED;ku. Dle statistik je&#xA0;<strong>m&#xED;ra otev&#x159;en&#xED;<\/strong>&#xA0;tohoto druhu e-mail&#x16F; neskute&#x10D;n&#x11B; vysok&#xE1;. Od roku 2016 se pohybuje&#xA0;<strong>okolo 43 %<\/strong>&#xA0;a nad&#xE1;le pomalu nar&#x16F;st&#xE1;. D&#x16F;vodem je zejm&#xE9;na to, &#x17E;e informace o opu&#x161;t&#x11B;n&#xE9;m ko&#x161;&#xED;ku je pro z&#xE1;kazn&#xED;ka relevantn&#x11B;j&#x161;&#xED;, ne&#x17E; jin&#xE9; typy ozn&#xE1;men&#xED;. Pom&#x11B;rn&#x11B; vysok&#xE1; je i&#xA0;<strong>m&#xED;ra konverze &#x2013; dosahuje v&#xA0;pr&#x16F;m&#x11B;ru a&#x17E; 18 %.<\/strong><\/p>\n<p>Tento druh automatizovan&#xE9;ho e-mailingu n&#xE1;m ukazuje, &#x17E;e zahrnut&#xED; personalizace do va&#x161;ich komunika&#x10D;n&#xED;ch strategi&#xED; v&#xE1;m skute&#x10D;n&#x11B; m&#x16F;&#x17E;e zlep&#x161;it obchodn&#xED; v&#xFD;sledky. Pokud jste na&#x161;&#xED;m klientem, v&#x161;echny tyto ukazatele uvid&#xED;te p&#x159;ehledn&#x11B; u ka&#x17E;d&#xE9; takov&#xE9; kampan&#x11B;.<\/p>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Pravdou je, &#x17E;e pokud jste provozovatelem e-shopu, pak ztr&#xE1;c&#xED;te v&#xFD;znamnou &#x10D;&#xE1;st prodej&#x16F; prost&#x159;ednictv&#xED;m opu&#x161;t&#x11B;n&#xE9;ho ko&#x161;&#xED;ku. V&#xA0;tomto &#x10D;l&#xE1;nku se zam&#x11B;&#x159;&#xED;me na<\/p>","protected":false},"author":2,"featured_media":10559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[143,145],"tags":[],"class_list":["post-10558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizace","category-e-mailing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Opu\u0161t\u011bn\u00fd ko\u0161\u00edk \u2013 v\u00fdznamn\u00fd prvek personalizovan\u00e9 komunikace<\/title>\n<meta name=\"description\" content=\"Asi spr\u00e1vn\u011b odhadujete, \u017ee nej\u010dast\u011bj\u0161\u00edm p\u0159\u00edpadem opu\u0161t\u011bn\u00ed ko\u0161\u00edku a nedokon\u010den\u00ed n\u00e1kupu b\u00fdv\u00e1 fin\u00e1ln\u00ed cena zbo\u017e\u00ed nebo slu\u017eeb. \u010casto se st\u00e1v\u00e1 ..\" 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